Frequently Asked Questions
Everything you need to know about shopping with SOPHIE.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
Do you ship internationally?
Yes, SOPHIE Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
SOPHIE is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and work exclusively with fair-trade certified manufacturers.